FAQ

Find your local Cube Bike dealer in New Zealand here: Dealer Locator

Replacement parts and accessories can only be ordered and collected via your CUBE dealer.

Cube Bikes offer three main frame styles to suit different riding preferences and needs:

Easy Entry/Step Thru – Featuring a low, open-frame design, Easy Entry bikes allow riders to easily mount and dismount, making them ideal for commuting, leisure rides, or for riders seeking maximum comfort and convenience.

Trapeze frames – A versatile mid-step frame combining practicality and sportiness. Trapeze frames offer improved stability and a slightly more dynamic riding position, suitable for everyday cycling, commuting, and longer recreational rides.

Crossbar Frames – Featuring the classic diamond-shaped frame with a horizontal top tube, Crossbar frames offer the most stiffness and stability. Ideal for more demanding or performance-oriented riding, including touring, longer rides, and higher-speed cycling.

Each Cube frame style is thoughtfully engineered in Germany to ensure optimal comfort, performance, and reliability for riders across New Zealand.

Range is influenced by the rider and the chosen support mode, as well as the drive unit or battery installed in the eBike. Environmental factors such as temperature, wind conditions and riding surface also play a key role in how far you can get on a battery charge. Bosch's range assistant tool makes it possible to estimate a typical range under various parameters.

Charging time depends on the battery capacity and the charger type. The
following diagrams show how quickly the various batteries can be charged
using each specific charger.

Find out more information in the Bosch battery guide here

The Bosch Smart System is an advanced, integrated e-bike platform designed by Bosch, providing seamless connectivity between the motor, battery, display, and smartphone app. It offers personalised ride settings, intelligent assistance modes, and enhanced navigation features. Riders can track performance, monitor battery usage, and customise their cycling experience through the Bosch eBike Flow App. The system regularly receives updates over-the-air, ensuring your Cube e-bike stays future-proof and performs at its best on New Zealand roads and trails.

Find out more information on the Bosch website here

Your first port of call should always be the CUBE shop where you bought the bike. Only the CUBE dealer with which you have the original sale contract is obliged to process complaints and warranty claims. Other CUBE dealers can handle complaints on a voluntary basis, but are not obliged to do so.It is not possible for us to make any assessments, or process or handle any claims directly. Your CUBE dealer can assess the bike in-shop and make an informed statement. If required, your CUBE dealer can also offer a solution or register a damage claim with us along with the necessary documentation.

For all warranty claims, please contact the CUBE dealer where you purchased the product.Your CUBE bike is warranted to be free from manufacturing defects for 2 years with effect from the date of sale. In addition, we provide our customers with the following warranty in the event of frame breakage outside the statutory warranty period as follows:

For all frames and rigid forks from model year 2011 and older we guarantee from the date of sale from the dealer: Aluminium: 5-year guaranteeTitanium: 5-year guaranteeCarbon fibre, aluminium-carbon fibre: 2-year guarantee

For all frames and rigid forks from model year 2012 and onwards we guarantee from the date of sale from the dealer:Aluminium: 6-year guaranteeCarbon fibre, aluminium-carbon fibre: 3-year guaranteeIf a break occurs during this period (from date of sale), we will replace the item with the same or similar. This warranty applies only to the frame. The cost of components necessary for the frame's function (e.g., seat post, derailleur, headset, rear shock, etc.) must be borne by the customer.

EXCLUSIONS:This extended warranty does not apply to the Fritzz, Hanzz and Two15 models, all dirt bikes and carbon-fibre frames, and all fitted components necessitated by a frame swap. Here the 2-year limited warranty applies. Excluded from the guarantee and warranty are all forms of damage due to improper use or use not in accordance with manufacturer stipulations (e.g., use of a standard frame as a dirt bike, fitting of dual crown forks, lengthening of the suspension travel, overstressing caused by jumps, etc.) and all defects due to normal wear and tear. Modification work outside the statutory warranty period (2 years) is not carried out by us free of charge or refunded.

EPO WARRANTY:All of our EPO 2011/2012-series pedelecs are covered by a 2-year warranty on the display, motor and battery. Warranty for the battery is limited to 1,000 charge cycles with a remaining capacity of up to 80%. Our pedelec models built from 2013 onwards are covered by a 2-year warranty beginning on the date of sale.

BOSCH WARRANTY:The warranty period is 24 months. The warranty period begins with the sale of the e-bike to the end customer, up to a maximum of 48 months from the battery's date of manufacture. Where the end customer uses the e-bike for commercial purposes (e.g., rental companies, courier services), the warranty period is 12 months.

Bosch e-bike battery guarantee:Bosch guarantees, within the guarantee period, that the battery will hold at least 70% (for 300Wh batteries) or 60% (for 400Wh, 500Wh, 625Wh, 750Wh batteries) of the nominal capacity. The guarantee period is whichever of the following comes first:Up to 24 months from the date of sale to the end customer orUp to 500 full charge cycles

SPECIAL CASE: CARBON-FIBRE FRAME AND CARBON-FIBRE FORKS.We offer you and your customer a CCR Service (CUBE Crash Replacement Service) = exchange service for damaged carbon-fibre frames and carbon-fibre forks. This service is intended to provide an uncomplicated and cost-saving replacement service for your customer following a crash which results in damage to the carbon-fibre frame/carbon-fibre forks – whether the damage is visible or cannot be ruled out.

For more information on battery life/use:
https://www.bosch-ebike.com/us/service/range-assistant

For more information on batteries: 
https://www.bosch-ebike.com/us/products/batteries

For more information on drive units:
https://www.bosch-ebike.com/us/products/drive-units